Formal letter

25 Kas Street,

Heraklion

4/6/2016

Dear Sir or Madam,

I am writing to you to complain about the new camera that I bought from your company last week. There are two problems with my camera.

First, I wanted a purple camera, but you gave me a black one. Then, I can read  on the package that there are three different accessories, which are the same colour as the camera. In my package there are only two of them and they are different colour. They are green!

Could you please send me a new purple camera with all the accessories or could I have a refund ?

I look forward to hearing from you. 

Yours faithfully,
Theodora M